Capgemini Principal Service Management/ServiceNow/ITSM Project Portfolio Consultant in Atlanta, Georgia

Job Title: Principal Service Management/ServiceNow/ITSM Project Portfolio Consultant

Business Area: Cloud Infrastructure Services

Who we are?

With more than 200,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience at http://www.capgemini.com/about/how-we-work/the-collaborative-business-experiencetm TM at http://www.capgemini.com/about/how-we-work/the-collaborative-business-experiencetm , and draws on Rightshore at http://www.capgemini.com/about/how-we-work/rightshorer ® at http://www.capgemini.com/about/how-we-work/rightshorer , its worldwide delivery model.

Learn more about us at www.capgemini.com at http://www.capgemini.com/ .

Rightshore® is a trademark belonging to Capgemini

Within Capgemini, the Cloud Infrastructure Services business provides leading solutions to large global customers through an integrated global sales and delivery model. We are a global team of committed professionals who advise, transform and run client IT services. We help organizations meet their business goals by transforming and managing their IT infrastructure landscape – leveraging innovations notably in automation and the cloud.

The focus of your role within Capgemini, what you do:

Travel: 75%

The focus of your role within Capgemini, what you do:

The Service Management Consultant for Project and Portfolio Management (PPM) is responsible for providing consulting services to Capgemini Service Integration clients, demonstrating how the use of Capgemini’s approach to Program and Project Management will drive high performance and high quality at a tolerable price point. This role incorporates the development and deployment of solutions in PPM that positively impact the ability of our customers to meet their business objectives.

Specific duties include:

• Present PPM best practices to clients and outline how those best practices assist the client in meeting their business goals

• Provide guidance and advice to clients who require assistance in the set-up of Programs or ongoing management of their programs

• Perform Program and Project Management (PPM) assessments to determine the maturity of customers in this space and determine recommendations on how to improve the impact PPM provides

• Present results of PPM assessments to clients including how PPM findings and recommendations can assist them to meet their business objectives or resolve existing business problems

• Present strategies for implementing Programs including project Governance. Where appropriate implement those strategies for our customers

• Determine Organizational design for PPM organizations including the utilization of resources across geographies

• Outline and deploy PPM processes

• Outline and deploy Resource Demand processes

• Outline and deploy PPM implementation processes

• Understand Project Management tools utilized in the market and determine how those tools can support or improve client’s process

• Implement or assist in the implementation of Analytics and KPIs that assist in the successful implementation of Programs.

What you bring:

10 years’ experience in project management, both Waterfall and Agile

5 years’ experience in leading Programs

5 years’ experience in configuration or in-depth use of Project Management tools

5 years’ experience providing consulting services in Program and Project Management

Specialized/Practical Knowledge:

ITIL Certification

PMP Certification

Experience with ServiceNow, Clarity, Microsoft technologies for enterprise level of PPM

Excellent analytical and problem-solving skills

Excellent verbal and written communication skills

Strong presentation development and customer presentation skills

Strong skills in presentation and analysis

Successful teamwork experience & demonstrated leadership abilities

High degree of attention to detail and accuracy

ITIL certification preferred

· Continuous service improvement

· Technical process expertise

· Business and people leadership

· Client acquisition and development

· Innovation and capability growth

· Service and delivery

· Technology awareness and leveraging

· Negotiating

· Transition management

· Problem diagnosis and solution

You also have the subsequent experience and strengths:

· Managing a range of consulting activities with magnitude of revenue [amount range] [currency]

· Leading teams in excess of [number] people

· Ability to develop strong client relationships and business opportunities

· Substantial knowledge of the ITIL/ITSM framework

· Flexibility about work content and location/work arrangements

What we offer:

Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework , our personal development , training and career management programs , and our University innovative and business-focused learning curriculums .

We promote a culture of diversity . We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity . Diversity enriches our creative solutions and adds value for our clients.

Our Shared values have been at the heart of the group since our formation . They are honesty , boldness , trust , freedom , team spirit , modesty and fun . These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships .

Qualified candidates may email resumes to: josh.harben@capgemini.com

*LI-JH1

Travel: 75%

The focus of your role within Capgemini, what you do:

The Service Management Consultant for Project and Portfolio Management (PPM) is responsible for providing consulting services to Capgemini Service Integration clients, demonstrating how the use of Capgemini’s approach to Program and Project Management will drive high performance and high quality at a tolerable price point. This role incorporates the development and deployment of solutions in PPM that positively impact the ability of our customers to meet their business objectives.

Specific duties include:

• Present PPM best practices to clients and outline how those best practices assist the client in meeting their business goals

• Provide guidance and advice to clients who require assistance in the set-up of Programs or ongoing management of their programs

• Perform Program and Project Management (PPM) assessments to determine the maturity of customers in this space and determine recommendations on how to improve the impact PPM provides

• Present results of PPM assessments to clients including how PPM findings and recommendations can assist them to meet their business objectives or resolve existing business problems

• Present strategies for implementing Programs including project Governance. Where appropriate implement those strategies for our customers

• Determine Organizational design for PPM organizations including the utilization of resources across geographies

• Outline and deploy PPM processes

• Outline and deploy Resource Demand processes

• Outline and deploy PPM implementation processes

• Understand Project Management tools utilized in the market and determine how those tools can support or improve client’s process

• Implement or assist in the implementation of Analytics and KPIs that assist in the successful implementation of Programs.

What you bring:

10 years’ experience in project management, both Waterfall and Agile

5 years’ experience in leading Programs

5 years’ experience in configuration or in-depth use of Project Management tools

5 years’ experience providing consulting services in Program and Project Management

Specialized/Practical Knowledge:

ITIL Certification

PMP Certification

Experience with ServiceNow, Clarity, Microsoft technologies for enterprise level of PPM

Excellent analytical and problem-solving skills

Excellent verbal and written communication skills

Strong presentation development and customer presentation skills

Strong skills in presentation and analysis

Successful teamwork experience & demonstrated leadership abilities

High degree of attention to detail and accuracy

ITIL certification preferred

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Job: Infrastructure

Organization: CIS US PandC

Title: Principal Service Management/ServiceNow/ITSM Project Portfolio Consultant

Location: GA-Atlanta

Requisition ID: 037354