Capgemini ServiceNow Solution Architect in Chicago, Illinois
Job Title: ServiceNow Principal ServiceManagement Consultant
Business Area: Cloud InfrastructureServices
Who we are?
With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience at http://www.capgemini.com/about/how-we-work/the-collaborative-business-experiencetm TM at http://www.capgemini.com/about/how-we-work/the-collaborative-business-experiencetm , and draws on Rightshore at http://www.capgemini.com/about/how-we-work/rightshorer ® at http://www.capgemini.com/about/how-we-work/rightshorer , its worldwide delivery model.
Learn more about us at www.capgemini.com at http://www.capgemini.com/ .
Rightshore® is a trademark belongingto Capgemini
Within Capgemini, the Cloud Infrastructure Services business provides leading solutions to large global customers through an integrated global sales and delivery model. We are a global team of committed professionals who advise, transform and run client IT services. We help organizations meet their business goals by transforming and managing their IT infrastructure landscape – leveraging innovations notably in automation and the cloud.
Thefocus of your role within Capgemini, what you do:
In order to drive the growth agenda in Cloud Infrastructure Services, we are looking to expand our team. You provide service management solutions to achieve efficient and effective IT service delivery and solve service management related challenges.
ServiceNow Lead/ Architect
Specific Functionalduties include:
Architect ServiceNow technical solutions
Develop and analyze functionalrequirements for systems implementations and convert the functionalrequirements into ServiceNow technical design
Perform quality reviews to ensurerequirements are documented properly
Design, Development and Implementation of ServiceNow customizationincluding, but not limited to: core setup, workflow administration, reporting,data imports, LDAP integration, custom scripting, ebonding, and thirdparty software integrations.
Perform advanced customizations includingBusiness Rules, UI Pages, UI Macros, UI Scripts, Script Includes, ClientScripts, workflows, custom tables, reports etc.
Manage the work of ServiceNow technicalteam:
Define development sprintsand manage them through completion
Manage daily SCRUM calls
You are involved in service management consulting activities including strategy, training, mentoring, advice, guidance and on-demand staff resourcing to improve the client’s IT service delivery. You supply service management expertise in the sales and transition processes and create relationships and platforms to pursue follow-on business.
You act with limited supervision, often in complex environments. Regarded as an influential expert in your own area and organization, you share expertise with others notably demonstrating the ability to present clearly highly complex ideas. You are a lead contributor, providing direction for others and creating formal networks internally and externally. Anticipating business needs and issues, you look beyond the immediate problem to the wider implications and generate new and innovative solutions. You manage costs and profitability for your work area and large projects, develop plans for work activities and support strategic planning activities.
What you bring:
You are flexible and dynamic and have the energy, commitment and resilience to achieve your targets in challenging and evolving business environments. Credible and collaborative, you are recognized as an authority in your domain and have a proven track record of service excellence with clients.
You manage your own time to meet agreed targets and develop plans for definite work. Probing and listening carefully, you have the ability to identify the problem and all relevant issues in straight forward situations, find the underlying matters and patterns, and bring a new outlook on actual solutions. Fully competent in your area, you take sound decisions and deliver a clear, well-structured and concise argument to support your opinion.
You demonstrate the following competencies:
- Minimum of 3 years of ServiceNow designand development experience
· Experience developing ServiceNow applications from business requirements and/or technical design documents
· At least one full lifecycle ServiceNow implementation in the role of an lead architect or hands on engagement manager
- Demonstrated understanding of ITILpractices
· Demonstrated experience with ServiceNow Import Sets and Transform Maps
- Experience with user acceptance testing(UAT), including test script creation, execution and signoffs
Excellent analytical and problem-solvingskills
Excellent verbal and written communicationskills
Strong presentation development andCustomer Presentation skills
Successful teamwork experience &demonstrated leadership abilities
Strong familiarity with Service DeskOperations and Processes
· Continuous service improvement
· Technical process expertise
· Business and people leadership
· Client acquisition and development
· Innovation and capability growth
· Service and delivery
· Technology awareness and leveraging
· Transition management
· Problem diagnosis and solution
You also have the subsequent experience and strengths:
· Managing a range of consulting activities with magnitude of revenue [amount range] [currency]
· Leading teams in excess of [number] people
· Ability to develop strong client relationships and business opportunities
· Substantial knowledge of the ITIL/ITSM framework
· Flexibility about work content and location/work arrangements
What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework , our personal development , trainingand career management programs , and our University innovative and business-focused learning curriculums .
We promote a culture of diversity .We believe working with talented individuals from different backgrounds andpoints of view is a strategic advantage and an ongoing opportunity . Diversity enriches our creative solutions and addsvalue for our clients.
Our Shared values have been at the heart of the group since our formation . They are honesty , boldness , trust , freedom , team spirit , modesty and fun . These values influence the way wemeet client needs while respecting the regulatory requirements of each countryin which we operate, and the way we promote ethically sound practices withinCapgemini and in our partnerships .
Qualified candidates may email resumes to: email@example.com
Principal ServiceNow/Service Management Specialist
ServiceNow - minimum 3 years of hands on experience in configuration and customization of at least 3 modules within ServiceNow. ITIL - foundation certification or at least 5 years of experience in ITIL oriented environment.
Specific Functional duties include: Writing functional requirements for systems implementations and system test scripts.
Perform quality reviews to ensure requirements are documented properly
Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting, ebonding, and third party software integrations. Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc. Experience
Minimum of 3 years of ServiceNow design and development experience.
Experience developing ServiceNow applications from business requirements and/or technical design documents
Thorough understanding of CMDB implementation methodologies
Demonstrated and thorough understanding of ITIL practices for Service Asset and Configuration Management
Understanding of Service Blueprints, Service Definitions and Service Modeling
Understanding of Best Practices for Product Catalogues
Demonstrated and thorough understanding of normalization and reconciliation processes and configurations
Expertise in unit and integration test automation
Demonstrated experience with ServiceNow Import Sets and Transform Maps
Experience with user acceptance testing (UAT), including test script creation, execution and signoffs Skills and Certifications
Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Strong presentation development and Customer Presentation skills
Successful teamwork experience & demonstrated leadership abilities
Strong familiarity with Service Desk Operations and processes
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Organization: CIS US PandC
Title: ServiceNow Solution Architect
Requisition ID: 035144