Capgemini IT Help Desk Support in Dayton, Ohio
Sogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management and High-Tech Engineering. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud and Security, combining world class methodologies and the global delivery model, Rightshore®. Sogeti brings together more than 20,000 professionals in 15 countries and is present in over 100 locations in Europe, the US and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.
At Sogeti USA, we are committed to building a long and enduring relationship with our employees and to creating an environment that rewards and empowers. Our mission is to constantly exceed our employees' expectations in the same way that we strive to exceed our clients' expectations. We offer an environment that celebrates innovation and helps you to achieve a good balance between your professional and personal life. We strive to be an employer of choice!
This role serves as the primary contact for end-user IT support in the company. Responsible for receiving, prioritizing, documenting and actively resolving help desk tickets. Ensures that end-user computer systems and related hardware are operating and maintained properly. Additionally, may work with Infrastructure teams in supporting servers, networking, and other back-end systems.
Monitor Service Desk for new tickets/request and assign/escalate it to appropriate teams
Provide IT support and resolve problems over remote sessions with end-users
Install, test and configure new laptops, printers, voip phones, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Assist with onboarding of new users by deploying new laptops/systems using standard hardware, images and software
Creating email & user accounts and assigning them to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required
Document internal procedures
Bachelor-s Degree in Information Systems, Business, Communications or related field
1-2 years of relevant technical experience with Windows workstations and laptops. Experience with Mac OS & O365 is plus
Other skills andabilities
Must be able to learn and support new and quickly-changing technologies.
Ability to research solutions or information regarding technical issues.
Team player with excellent interpersonal skills.
Must have good customer service skills, time management, and strong attention to detail
Must have good verbal/written skills to provide effective phone, desk-side, and email support
The benefits our employees enjoy:
401(k) Savings Plan- Matched150% up to 6%. (Our 401k is in the top 1% of 401(k) plans offered in theUS!)
Low-premium and deductible.Plan with free preventive care.
$12,000 in TuitionReimbursement
100% Company-paid mobile phoneplan
Personal Time Off (PTO)-Ensuring a balance of work and home life
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled