Capgemini Business Analyst 1 - System Support Analyst in Oak Brook, Illinois

Business Analyst 1 - System Support Analyst

Job Description:

  • Provide support for Technical Seed Stores – 24/7 availability to support for Innovation Initiative

  • Facilitates hands-on solution installation, testing and lab setup including working with global teams to assist in testing and configuration efforts

  • Coordinate and / or execute plans to ensure that technical solutions meet the needs of the business

  • Creates and / or reviews manuals, how-to procedures and related user documentation. Ensures documentation is targeted to the appropriate audience

  • Manage the Deployment Services lab and ensure its reservation system is well organized

  • Work with other GTD teams to create solutions to evolve the current processes

Required Skills:

  • 3 years professional work experience

  • 2 years experience supporting and / or deploying Windows-based software

  • Knowledge and comfort with Windows Operations systems including Windows Server (2003-2016), Windows OS (XP,Windows 7 and Windows 8)

  • Understanding of software installation processes on Windows Operation Systems

  • Experience with POS Systems

  • General understanding of data flows

  • Excellent troubleshooting ability

  • Practical networking experience

  • Experience with Microsoft Office suite

  • Customer service focus – Stakeholder management

  • Passion for the creation of new solutions to satisfy business challenges

  • Familiarity of remote operating system deployments to a geographically distributed client base

  • Strong written and oral communication skills. A desire to discuss and debate technology solutions

  • Have experience working as a critical resource on project teams

  • Ability to assemble and clearly present technical information to non-technical people

  • Ability to work in a fast-paced, often changing, sometimes ambiguous environment

  • Detail-oriented

  • Good organization skills; balance multiple priorities successfully

  • Understanding of business risk & financial impact of technical decisions

  • Restaurant experience preferred - Technical platforms knowledge (NP6, RFM, Kiosk)

This role requires someone local to or willing to relocate to the Chicago, IL, metropolitan area.

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Business Analysts enable the transformation and performance improvement of an enterprise or its parts, with respect to people, process and technology, by providing relevant capabilities, assets (human and non-human), processes and tools. Business Analysts structure, analyze and visualize an enterprise’s current state. They design and visualize the future state. They also design and guide the change process from current to future state. Developing sector knowledge is extremely important for all Business Analysts. Functional analysts can specialize in Business, ERP, Application Management or Custom Software Development (CSD).

Required Skills and Experience:

You are learning and developing the knowledge, technical skills and core consulting behaviors required to succeed in Application Services. You learn an appropriate methodology and acquire knowledge of either a business domain; a Package Based Solution; or a technical tool / programming language. You demonstrate flexibility and versatility in meeting objectives, and should be able to manage your workload and update management on task progress.

• Qualification: Minimum 2 years experience, Bachelor’s Degree.

• As a Business Analyst 1 you should have baseline skills in Business Analysis, Business Knowledge, Software Engineering, Testing, Functional Architecture Design & Project Financials, KPI´s & Reporting.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

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About Capgemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion (about $14.4 billion USD at 2017 average rate).

Visit us at . People matter, results count.

Job: Business Analyst

Organization: NA AS

Title: Business Analyst 1 - System Support Analyst

Location: IL-Oak Brook

Requisition ID: 037051