Capgemini IT Transformation Manager - IT Process Engineer in Oak Brook, Illinois

IT Transformation Manager - IT Process Engineer

Core Process Competencies:

  • Analyze work flows within and across all support groups to determine how the support structure can work better together

  • Review the KPI monitoring systems and determine ways to improve their ability to maintain & excel support operations

  • Create an analytical process that justifies business decisions

  • Analyze capital expenditures and project designs to help find ways to cut costs

  • Maintain an updated outlook on all associated business costs and deliver a quarterly report on pertinent industry trends to the management team

  • Impeccable math and statistical analysis skills

  • Must be comfortable with integrating new technology into an existing business environment

  • Performing business process analysis across large programs with support to project management

  • Developing and applying best practices to guide service portfolio and catalog offerings for large ITSM programs

  • Performing Data analysis and reporting for data enrichment in support of Service Portfolios

  • Support to change control boards, governance, and working groups

  • Portfolio assessments and prioritization of projects associated with roadmap

  • Risk Management Planning associated with the project portfolio

  • Experience with Demand/Availability management, capacity management, data management

  • Working knowledge of IT DevOps service planning

  • Experience in Service Design, Transition and overall Service Management in all aspects of the ITIL Service Management lifecycle

  • Uses best practices and knowledge of internal or external business issues to improve products or services

Soft Skills:

  • Excellent eye for detail

  • Developed communication and diplomacy skills with a strong ability to persuade, influence and effectively embrace client and stakeholder relationships· Demonstrable experience and capability to participate in complex projects autonomously·

  • Advanced communication (oral and written) skills;

  • Exceptional interpersonal skills including the ability to negotiate to fair and reasonable conclusions

  • Ability to work under pressure and be highly pro-active in prioritizing issues

  • Ability to adapt and respond rapidly to changing priorities and demands

  • Logical thinker, completely welcoming new challenges

  • Demonstrated collaboration, teaming and mentoring skills

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

This role requires someone local to or willing to relocate to the Chicago, IL, metropolitan area.

Applicants for employment in the US must have valid work authorization that does not now require sponsorship of a visa for employment authorization in the US by Capgemini.


Applications Consultants have expertise in a specific technology environment. They are responsible for software-specific design and realization, as well as testing, deployment and release management, or technical and functional application management of client-specific package based solutions (e.g. SAP, ORACLE). These roles also require functional and methodological capabilities in testing and training.

Required Skills and Experience:

You are an expert in one or more business processes and technology practices and are accountable for translating a business case into a detailed technical design. Alternatively, you are responsible for operational and technical issues and translate technical blueprints into requirements and specifications. You may also be responsible for integration testing and user acceptance testing. You act as a stream lead, guiding team members by experience. You are seen as active member within technology communities.

• Qualification: Minimum 5 years experience, Bachelor’s Degree.

• Certification: SE level 1 and seeking level 2.

• Must have experience in Package Configuration.

• Should be proficient in Business Analysis, Business Knowledge, Testing, Architecture Knowledge, Technical Solution Design and Vendor Management.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

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About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the

Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate). Together with its clients, Capgemini creates and delivers business, technology and digital

solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM at , and draws on Rightshore- at , its worldwide delivery model.

Learn more about us at .

Job: Developer

Organization: NA AS

Title: IT Transformation Manager - IT Process Engineer

Location: IL-Oak Brook

Requisition ID: 034486