Capgemini Engagement Manager in ON, Canada

Engagement Manager

Takes full responsibility for managing projects to provide a defined deliverable(s) to specification, within agreed cost and timescale, meeting the necessary quality standards and to customer satisfaction. Will conduct client negotiations to agree terms for changes to the scope of the engagement to ensure commercial viability and to set realistic expectations. Manages the engagement teams, plans activities and monitors progress, and ensures all engagement deliverables are provided using best practices and are of an appropriate quality.

Engagement manager will need to manage $90.0M three year ITO Infrastructure Modernization program. Program is to reduce operational costs through pool of resources over three year duration to design and implement projects that will reduce operational costs, improved quality, and provide more meaningful results.

  • This role constructs functional working relations between clients, team Capgemini, vendors, and subcontractor organizations and manages the implementation of these partnerships to address business opportunities for Capgemini;

  • Leads a functional / business unit;

  • Equally balanced skills in five key general management areas of client relationship management, consultative selling, financial / business management, portfolio / program management, service delivery management and team / people management;

  • Build/Manage the engagement management competency within the system;

  • Accountable for meeting set revenue, profit, and growth objectives and for improving overall customer satisfaction targets. Responsible to build and maintain strong client relationships with the objective of being a trusted business partner;

  • Proactively work with Client to identify their business objectives, priorities and directions, critical success factors and applies this knowledge to establish and implement an account strategy;

  • Manage Capgemini resources and coordinates client resources to deliver services and solutions to support the client organization.

  • Infra Scope includes: Data Centre, Service Desk, End-User,

  • Mix of current resources, with build of offshore resources and decrease use of contractors

  • Environment - Business Unit, country, or international professional mastery related to operations, strategies, and objectives in leading edge or critical situations;

  • Communication/Negotiation- Teamwork at highest levels. Plan and conduct complex negotiations reaching lasting agreements and commitments;

  • Problem Solving - Anticipate, create and define innovative and visionary concepts in strategic environment; Contribution/Leadership -Develops and implements product, market, business, or technology strategies with executive review;

  • Has vision of overall strategies;

  • Contributes to policy making;

  • Recognized as an expert and leader by members of a field, related functions, and multi - country organizations. Leads business unit, country, or international teams, conducts special projects, or manages functions or strategic departments;

  • Impact On Business/Scope- Accountable for business unit, major country, or international projects or programs;

  • Responsible for committing multiple resources and achieving customer satisfaction, cost, expense, revenue and other business measurements of critical importance;

  • Responsible for quality output/value add for highly visible products, services and future business development;

  • 12 - 15 years experience in the IT/ITES industry spanning areas from consulting, engagement/business management, project / program delivery / service delivery / transition / management, and people management;

  • Industry experience likes Banking, Financial Institutions, Telecommunications, Utilities, and IT Services;

Location: Toronto, Ontario

Job: Infrastructure

Organization: INFRA CANADA SERVICE P&C

Title: Engagement Manager

Location: CAN-ON-Toronto

Requisition ID: 036022